Shipping policy
Shipping Policy
Grand Parade Equestrian
Last updated: 17 June 2026
Thank you for shopping with Grand Parade Equestrian. This Shipping Policy explains how we process, pack and deliver your order.
Order Processing
Orders are usually processed within 1–3 business days after payment has been received.
Orders are processed Monday to Friday, excluding weekends and public holidays. During new collection launches, sale periods or busy seasonal periods, processing times may be slightly longer.
Once your order has been packed and dispatched, you will receive a shipping confirmation email with tracking details, where tracking is available.
Australian Shipping
We currently ship Australia-wide.
Shipping options and rates will be shown at checkout before you complete your order.
Our standard Australian shipping options are:
|
Shipping Method |
Estimated Delivery |
Time & Cost |
|
|
Standard Shipping |
3–7 business days |
calculated at checkout based on the weight and destination |
|
|
Express Shipping |
1–3 business days |
calculated at checkout based on the weight and destination |
|
|
Free Shipping |
Orders over $300.00 |
Free |
|
Delivery times are estimates only and may vary depending on your location, courier delays, public holidays, weather events or other circumstances outside our control.
Regional and Rural Deliveries
Delivery to regional, rural and remote areas may take longer than the estimated delivery times listed above.
Please allow extra time for delivery if your shipping address is outside a major metropolitan area.
International Shipping
We offer international shipping.
International shipping rates and estimated delivery times will be shown at checkout where available.
International customers are responsible for any customs duties, taxes, import fees or charges that may apply in their country. These charges are not included in our product prices or shipping fees unless stated otherwise.
Grand Parade Equestrian is not responsible for delays caused by customs processing or international postal services.
Pre-Orders and Made-to-Order Items
If your order includes a pre-order, backorder or made-to-order item, the expected dispatch timeframe will be listed on the product page or communicated to you after purchase.
If your order includes both in-stock and pre-order items, your order may be shipped together once all items are available, unless otherwise arranged.
Incorrect Shipping Details
Please ensure your shipping address is correct before placing your order.
Grand Parade Equestrian is not responsible for orders sent to an incorrect address entered at checkout. If you notice an error in your shipping details, please contact us as soon as possible at info@grandparade.com.au
If your order has not yet been dispatched, we will do our best to update the shipping address.
Lost, Delayed or Damaged Parcels
Once your order has been dispatched, delivery is handled by the relevant courier or postal service.
If your parcel is delayed, please first check your tracking details. If your tracking has not updated or your parcel appears to be lost, please contact us info@grandparade.com.au and we will assist where possible.
If your order arrives damaged, please contact us within 48 hours of delivery with:
- your order number
- photos of the damaged packaging
- photos of the damaged product
- a brief description of the issue.
Authority to Leave
If you select authority to leave or provide delivery instructions for your parcel to be left unattended, Grand Parade Equestrian is not responsible for theft, loss or damage after the parcel has been marked as delivered.
Order Tracking
When your order is shipped, you will receive tracking details by email where tracking is available.
Please allow up to 24 hours for tracking information to update after dispatch.
Click and Collect
Click and collect is not currently available.
If available, collection details and instructions will be provided at checkout or by email once your order is ready.
Contact Us
For shipping questions, please contact us:
Grand Parade Equestrian
Email: info@grandparade.com.au
Website: www.grandparade.com.au